Frequently Asked Questions

Below are the most frequently asked questions (and answers) that you can use for your frequently asked questions page.

 

Orders and delivery

Question: When can I expect my order?

Answer: The average delivery time is 5-10 days. This is because our products are shipped to you directly from the supplier. This unique business model allows us to make huge savings on storage and transport costs and allows us to offer the products at a lower price than our competitors and take care of the shipping costs.

Question: The expected delivery time has passed, where is my order!

Answer: In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it may occasionally happen that an order is delayed in the delivery process. You can check the status of your order via the following link: 

(LINK TO TRACK AND TRACE PAGE)

Have you not received anything 3 days after the expected delivery time? Please contact us.

 

Question: I am missing some products with my order, how is that possible?

 

Answer:  As we work with different suppliers, products may be shipped separately. If items are missing from your order, you will usually receive them after 2-3 days.

We apologise for the inconvenience.

 

Question: What are the shipping costs?

Answer: We will bear the shipping costs of the order.

 

Exchanges and returns

 

Question: I am not happy with my order, can I return it?

Answer:  Yes. You can return any order to us within 14 days without giving any reason.

 

Question:  I want to return an item, what should I do?

Answer:   If you are not satisfied with your order, you can exchange or return it within 14 days of receipt. Products must be returned in their original condition and with labels and tags. The product must not show signs of use.

 

A return shipment should always come with Track &Trace code. The sender is always responsible for the shipment.

 

Once we have received your returned items, we will ensure that the purchase price is credited to your account within 14 days.

   Click here  to download a return form 

 

Track & Trace

 

Question:  Where can I find my Track & Trace code?

Answer: On this page [LINK TO TRACK YOUR ORDER PAGE], you can enter your e-mail address and order number to track your package.

Question:  The Track and Trace code shows no information, how is this possible?

Answer: From the moment your parcel has arrived at the mail-order company, Track and Trace information is available. Keep in mind that there may be some delay in between.