Below you will find the most common questions asked (and answers) that you can
use for your common questions page. Feel free to ask these questions
can be used as a template or inspiration for your webshop.

 

Order and delivery

Question: When can I expect my order?

Answer: The average delivery time is 5-10 days. Our products
are sent directly from the supplier to you. Because of this
unique business model, we can save enormously on storage and storage costs
transportation costs and we can offer the products at a lower price
than the competitor and the shipping costs are at your own expense
to take.

 

Question: The expected delivery time has passed, where is my order?!

Answer: In 99% of cases, orders are delivered within
expected delivery time. Unfortunately, it can sometimes happen that a
order is delayed in the delivery process. You can check the status of
check your order via the following link:

 

[LINK TO TRACK AND TRACE PAGE]

Have you not received anything 3 days after the expected delivery time?

Then take please contact us.

 

Question: I am missing a number of products in my order, how is that possible?

Answer: Because we work with different suppliers, it can be done this way
that products are shipped separately. If there are items
If your order is missing, you will usually receive it after 2-3 days.

We apologize for the discomfort. 
 
Question: What are the shipping costs? 
 
Answer: We will bear the shipping costs of the order. 



Exchanges and returns

Question: I am not satisfied with my order, can I return it?

Answer: Yes. You can return any order to us within 14 days
send without giving any reason.

Question: I want to return an item, what should I do?

Answer: If you are not satisfied with your order, you can return it
Exchange or return 14 days after receipt. Products must be in original
condition and provided with tags and labels must be returned. It
product may not show any signs of use.

 

A return shipment must always have a Track & Trace code. The
sender is always responsible for shipping.
Once we have received the items you returned, we will take care of it
ensure that the purchase amount is credited to your account within 14 days.

 

>> Click here to download a return form <<
You can put the return form as a PDF file in Shopify. Do this as follows:
- go to shopify
- click on settings at the bottom left
- go to files
- upload file
- then you will see where you can copy the link

 

Track en Trace

 Question: Where can I find my Track and Trace code?

Answer: On this page [LINK TO TRACK YOUR ORDER PAGE] you can
Enter your email address and order number to track your package.

Question: The Track and Trace code does not provide any information, how is this possible?

Answer: From the moment your package arrives at the
Track and Trace information is available by mail order company. Love it
Please note that there may be some delay.